About these terms
These terms are an agreement between you and GhostAxis, which operates TrovaStep in Nigeria. They cover the TrovaStep mobile app and the website at trovastep.ng. By creating an account or joining a challenge, you accept them. Our privacy notice explains how we handle your data.
Who can use TrovaStep
You must be 18 or older, have a Nigerian phone number, and be able to enter a binding agreement. Paid challenges also need a Nigerian bank account in your own name. You may hold only one account.
Your account
You sign in with a one-time code sent by SMS or WhatsApp. Keep your phone and codes to yourself: you are responsible for activity on your account. Choose a username that is not offensive, misleading or someone else's name. Tell us straight away at support@trovastep.ng if you think someone else has access.
How challenges work
- Each challenge runs for a set number of days, with a daily step goal for each member set from their own walking history.
- You finish a challenge by meeting your goal on every day of it. Missing any day means you do not finish.
- The entry amount, length, fee and start date are shown before you join, and do not change once the challenge starts.
- Other members see your username, daily progress and result.
Counting steps
Steps are read from Health Connect, Apple Health or your phone's step counter, with your permission, and count toward the WAT calendar day they were walked. Manually entered steps never count. Steps must sync before settlement; open the app on each challenge day to be safe. We are not responsible for steps your phone or health app did not record or share.
Entries and fees
Paid entries are taken through Paystack by card or bank transfer. A join fee of 7.5% is added on top of your entry at checkout to cover payment processing, and is shown before you pay. TrovaStep takes nothing from the pot. Your first challenge is free, and anyone can create a ₦0 challenge. Once a challenge starts, entries cannot be withdrawn, and the join fee is not refunded.
Settlement and payouts
- Challenges settle at 18:00 WAT the day after their last day.
- If at least one member finishes, finishers get their entry back and the entries of members who did not finish are shared equally among them.
- If nobody finishes, every paid member gets their full entry back.
- Payouts go to your saved bank account, usually within an hour of settlement. New accounts cannot withdraw within 72 hours of their first payment.
You are responsible for any tax due on what you receive.
Fair play
You must not:
- Use step-shaking devices, emulators, modified apps or anything that generates steps you did not walk.
- Let someone else walk with your phone, or use another person's account.
- Hold more than one account, or coordinate accounts to influence a result.
- Use stolen payment details or bank accounts that are not yours.
- Interfere with the app, its security or other members.
Reviews and holds
We check step data and device integrity to keep challenges fair. We may flag a day for review and pause a payout while it is checked. If we find a breach of fair play, we may disqualify you from the challenge, treat your entry as not finishing, and recover payouts made on the basis of it. You can ask us to explain the decision and send evidence at support@trovastep.ng.
Your health
TrovaStep is not medical advice. Walk at a level that is safe for you, and speak to a doctor before raising your activity if you have a health condition. Stop if you feel unwell; no challenge is worth an injury.
Service availability
We work to keep TrovaStep running, but it may be unavailable at times for maintenance or reasons outside our control. If an outage on our side stops steps syncing for a challenge day, we will not count that day against members affected, or we will return entries for that challenge.
Suspension and closing your account
You can delete your account at any time. Deleting during a live paid challenge forfeits your place in it. We may suspend or close an account that breaks these terms or the law, and will tell you why unless the law prevents it. Payouts already due to you and not affected by a breach will still be paid.
Our liability
We provide TrovaStep with reasonable care and skill. To the extent the law allows, we are not liable for indirect losses, or for losses caused by your phone, health app, network or bank. Our total liability to you for any challenge is limited to the entry and fee you paid for it. Nothing in these terms limits rights you have under Nigerian consumer protection law.
Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. Please contact us first so we can try to resolve any problem. If we cannot, disputes will be handled by the courts of Nigeria.
Changes to these terms
We will update the effective date above when these terms change, and tell you in the app before any significant change takes effect. Changes never apply to a challenge that has already started.
Contact
Questions about these terms: support@trovastep.ng. Everything else: Support.